We accept almost all online payment methods including PayPal, Visa and MasterCard. For Amex, please use PayPal.
Sorry, we do not accept any offline payments.
Also, We verify the billing address using your choice of payment method. If for any reason your payment is declined or rejected, please confirm the billing address first.
Our shipping is calculated online via USPS and UPS Rates in real-time based on actual shipping weight.
If you purchase multiple quantity or multiple items, combined shipping will save shipping cost significantly.
On the product page or search results page, please add quantity to proceed to checkout then put partial address (city/state or zip/country) to find out what the shipping charge will be.
We try to ship out packages on the day the order was placed, or the day after at the latest.
In general, for those close to Southern California, it takes about 2~3 days and 5~7 days for all other domestic U.S. destinations.
For international orders, it usually takes about 14 business days.
Frequently Asked Questions
Discount
Q: Do you offer Quantity Discounts?
A: Our discount starts at certain amount of dollar value depending on the item. Some popular items' discount may start at higher price.
But in general, the discount starts at $500 per order.
Please inquire further if you'd like to purchase in order amount more than $500 only.
Shipping
Q: Do you Offer Combined Shipping?
A: Our shipping is calculated online via USPS and UPS Rates in real-time based on actual shipping weight.
If you purchase multiple quantity or multiple items, the savings will be significant.
On the product page or search results page, please add quantity to proceed to checkout then put partial address (city/state or zip/country) to find out what the shipping charge will be even before creating an account.
Q: Do I ship InterNational or to PO/APO/FPO?
A: Yes, we do. We ship world-wide. And we do accept PO, APO, and FPO addresses.
However, please note that your country may not accept particular goods for importing or be taxed. It's best of your interest to find it out locally, but not by asking us.
For all overseas shipments, we do not provide other than UPS or USPS as shipping method unless arranged and paid for by the customer.
Q: So, How Long does Shipping takes to arrive?
A: We try to ship out packages on the day the order was placed, or the day after at the latest.
In general, for those close to Southern California, it takes about 2~3 days and 5~7 days for all other domestic U.S. destinations.
For international orders, it usually takes about 14 business days.
Wholesale
Q: Do you Wholesale?
A: Yes, we do. However, any given order must exceed $1,000 (base listing price on the site). Please inquire about using the contact form after creating an account and your account will be reviewed for wholesale account eligibility.
Returns and Exchanges
Q: What is the Return/Exchange/Refund Policy?
A: Our policy is simple - Any defective items will be fully refunded or be re-sent at our cost with requiring to return the defect.
Please open the packaging without damaging the shipping label in preparation to have it Return To Sender.
Item is below expected quality? No questions asked - simply return it for full refund less shipping.
International Orders
Q: What about the Customs Duty (import tax for international orders)?
A: The best I can do, is to put the reasonable value of the product below the customs import taxing bracket of your country.
In general, duty is not required for items valued less than U$100, but this may not be true to your country.
Please find this out before proceeding to purchase. Refund due to customs will be granted, but less shipping charge.
Contact Information
Q: What's your phone number?
A: We're putting any and all customer communications only in writing, in order to avoid potential discrepancies over verbal communication. Please click on CONTACT button on the header of any ToolUSA site to initiate inquries. It is also not a good idea to hand over any personal and identity related information over the phone.
