Hello! 

We understand that orders sometimes don't turn out as you like and we're here to help. 

Please contact us at customercare@toolusa.com. In any situation, we will try to provide you a return label so the process is easy-peasy. 

Return Policy

1. Returns are accepted 30 days from the day product was received

2. If product is defective, we will examine and confirm issue and then issue full refund. 

3. If product is no longer wanted, we will issue refund less our shipping charges to and back from you. 

4. If product arrived damaged, please send us a photo of the damage with your email so we can confirm damage.

We will get to your email usually within a few hours but latest, in 24.

Thank you!

 PLEASE NOTE: DUE TO THE PANDEMIC, OUR RETURN PROCESSING TIMES ARE FROM UP TO 1-2 WEEKS. WE THANK YOU FOR YOUR PATIENCE.

 

 

 

 

 

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